Cancellation Policy

This policy explains how to end work with Solvey Nous Techne, a sole proprietorship of Mitali Singh, based in Varanasi, Uttar Pradesh, India, what notice we need, and what happens next. It forms part of our Terms of Service and works with our Refund Policy. Where a signed project agreement says something different, that agreement takes precedence.

There is no cancellation fee and no lock-in. You are never charged for stopping — only for work already done.

Cancelling a one-off project

Cancel a website, branding or design project at any time by emailing hello@solvey.in. Work stops on the day we acknowledge it.

You are billed for work completed and approved expenses up to that date. Any balance you have paid beyond that is returned under the Refund Policy.

Cancelling a monthly or retainer service

• Email us at least 7 days before your next billing date. That is enough time to stop the renewal and wind campaigns down properly rather than abruptly.
• The cycle you have already paid for runs to its end. You keep the service until then; we do not cut it short.
• Cancel with less than 7 days' notice and the next cycle may already have started, in which case it runs and then stops.

Pausing instead

If the reason is timing rather than the work — a quiet season, a budget gap, waiting on something at your end — ask to pause. We will hold your setup, keep your files, and pick up where we left off. Pausing costs nothing. Long pauses may need a requote at current rates when you restart, and we will tell you before that applies.

If we cancel

We may end an engagement if we cannot deliver what was agreed, if payment is significantly overdue, or if the working relationship becomes untenable — abuse of our team being the clearest example. We will give reasonable notice in writing and explain why.

If we cancel for a reason that is not your fault, you get a full refund of anything paid for work not yet delivered, plus everything completed so far.

What you take with you

Whatever you have paid for is yours. On cancellation we will, within 10 working days:

• on custom work, hand over completed design files and code in a usable format, on the same terms the finished project would have carried — a website or design job transfers to you, and software comes with the source under our software licence;
• on a managed system, leave you a running copy of your system as it stood on your last paid day, with every record in it, and an export of your records in a format another system can read — the software licence sets out what that copy can and cannot do;
• where we built an AI or automated system, hand over the prompts, configuration, connections and the set of examples it was tested against — they were part of the build and they leave with it, along with an export of the data held inside it;
• transfer any domain, hosting or third-party account registered in your name, and give you the access details;
• return any material you gave us, and delete it from our systems on request.

We will not hold your domain, your content or your accounts hostage over a dispute. Work not yet paid for stays ours until it is.

Third-party services

Domains, hosting, paid plugins and advertising accounts are bought in your name and billed by those providers directly. Cancelling with us does not cancel them, and we cannot cancel them for you. Tell us if you want help transferring or closing them and we will walk you through it.

How to cancel

Email hello@solvey.in with your project or service name. Email is enough — there is no form to fill in and nobody will try to talk you out of it. We confirm within 2 working days and send a written summary of any final balance and the handover plan within 5 working days.

If something goes wrong

If a cancellation is not handled the way this page describes, contact Mitali Singh, Grievance Officer at hello@solvey.in. We reply within 30 days. Nothing here limits your rights under the Consumer Protection Act, 2019.

Changes to this policy

We may update this policy. The "last updated" date above reflects the current version, and the version in force when you engaged us governs that engagement.

← Back to home