Terms of Service

1. Who you are dealing with

These Terms are between you and Solvey Nous Techne, a sole proprietorship of Mitali Singh, based in Varanasi, Uttar Pradesh, India — referred to below as "we", "us" or "Solvey". Reach us at hello@solvey.in or +91 919 4040 411.

By using this website, or by engaging us for work, you accept these Terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

2. Using this website

Use the site for lawful purposes only. Do not attempt to disrupt it, probe it for weaknesses, scrape it at a volume that degrades it for others, or submit anything through our forms that is unlawful, misleading or someone else's to send. We may block access that breaches this without notice.

Our free tools and the chat assistant are provided for convenience and without warranty. The assistant is software: it can be wrong, and nothing it says is a quote, a contractual commitment, or professional advice. Anything binding comes from us in writing.

3. Quotes and prices

• Prices shown on this site are indicative starting points in Indian Rupees (₹). The price for your project is the one in your written proposal.
• A quote is valid for 30 days unless it says otherwise, and assumes the scope described in it.
• Promotional prices are limited by the deadline and the number of projects stated on the offer page at the time you accept.
• We are not registered for GST. No GST is charged on our fees, and we cannot issue a tax invoice carrying a GSTIN, which means you cannot claim input tax credit on what you pay us. You will receive a dated invoice itemising the work. If your business needs a GST invoice, tell us before we begin.
• Third-party costs — domain registration, hosting, paid plugins, stock assets, advertising spend — are yours, paid directly to the provider at cost. We add no markup and do not resell them. Hosting we run for you as part of a managed system is different: that is a service we charge for, set out in our software licence, not a cost passed through.

4. Scope, changes and what we need from you

The scope, deliverables, timeline, fees and revision allowance for any project are set out in a written proposal. Where that proposal and these Terms conflict, the proposal wins.

Timelines assume we get what we need when we need it. To keep a project on schedule you agree to:

• supply text, images, logos and access credentials in usable form;
• give feedback and approvals within a reasonable time, normally five working days;
• nominate one person who can make decisions on your behalf.

Work requested beyond the agreed scope — extra pages, extra revision rounds, a change of direction after approval — is quoted and agreed separately before we do it. We will not do out-of-scope work and then invoice you for a surprise.

If a project stalls on your side for more than 60 days, we may treat it as paused, invoice for work completed, and requote the remainder at current rates when you are ready.

5. Payment

• Fees and the payment schedule are set out in your proposal.
• Invoices are payable within 7 days unless agreed otherwise.
• If an invoice is overdue we may pause work after telling you. We will not delete or withhold anything already paid for.
• Where a deposit is taken, it secures your place in the schedule and covers work started. See our Refund Policy for when it is returnable.

6. Intellectual property

• Your material stays yours. Text, images, logos and data you give us remain your property. You confirm you own them or are licensed to use them, and that you may let us use them for your project. If a third party claims otherwise, you will cover the cost of defending and settling that claim as far as it arises from what you supplied — and we will tell you promptly, let you take conduct of it, and not settle without asking you.
• Websites and design transfer to you on final payment. Once the project is paid in full, the design, the source files, the domain and the accounts are yours — worldwide, permanently, and with nothing held back.
• Software, apps and AI work are licensed to you, with the source code. You get the complete source code, and the right to run it and have it changed — by your own team or any developer you appoint — for as long as you like. What the licence does not include is the right to pass it on: reselling it, publishing it, or letting another developer keep any part of it for someone else's project. Outright ownership is available where your business needs it, and is quoted separately. Our software licence sets out this and the managed-systems terms in full.
• Our tools stay ours. Reusable components, frameworks, internal libraries and know-how we bring to the work remain ours. You get a perpetual, royalty-free licence to use them as part of your deliverable — not separately from it. That licence cannot be transferred or sublicensed, and the components may not be extracted into a library, template or product of their own.
• Third-party assets — fonts, stock photography, plugins — are licensed on their own terms, which pass to you as they are.
• This website and its content, branding and code are ours unless stated otherwise.
• Showing our work. We may display completed work in our portfolio and describe what we did. Tell us in writing if you would rather we did not, and we will not.

The long form of this clause — including third-party licences, moral rights and how to report an infringement — is in our Intellectual Property Policy.

7. Cancellation and refunds

Ending a project is covered by our Cancellation Policy, and money already paid by our Refund Policy. Both form part of these Terms.

8. What we promise, and what we do not

We will carry out our work with reasonable skill and care, and to a professional standard. We will fix defects in our own work, reported within 30 days of delivery, at no charge.

Beyond that, we cannot promise:

• Search rankings or business results. Nobody can guarantee a position on Google. Search engines change their systems without notice and your competitors are working too. We commit to the work, not to an outcome we do not control.
• Uninterrupted service from third parties. Hosting, domains, payment gateways and social platforms are run by others. We are not responsible for their downtime, price changes or terms. Where we host a managed system for you, that part is ours to answer for.
• That a site stays secure forever without maintenance. Software needs updating. If you decline ongoing maintenance, keeping it patched becomes your responsibility.

What the website itself, our free tools and the chat assistant can and cannot be relied on for is set out in our Disclaimer.

9. Services that involve AI

Some of what we build runs on AI models — assistants, search over your own documents, classification, extraction, and workflows that act without someone pressing a button each time. These behave differently from ordinary software, so the following applies to any engagement with an AI component and overrides anything general said elsewhere.

• Output is probabilistic, not deterministic. The same input can produce different answers, and an answer that reads confidently can still be wrong. We do not warrant that any output is accurate, complete or fit for a particular decision, and no honest supplier does.
• Accuracy is measured against an agreed test set. Where accuracy matters, your proposal names the examples we test on and the standard we are working to. That standard is what we are held to. Perfection is not offered and is not implied.
• A person stays in the loop where it counts. Where an output affects money, health, employment, legal position or safety, it must be reviewed by a person before it is acted on. We will build the system so that review is possible and recorded. Carrying it out is yours.
• Models change underneath us. The providers we buy model capacity from update, deprecate and withdraw models on their own schedule and without our agreement. Where that happens we will move you to a comparable model and retest against the same set. Behaviour and running cost may change as a result. We will tell you as soon as we are told ourselves.
• Your content is not used to train anyone's model. We do not use your documents, your data or your customers' conversations to train models, and we contract with providers on terms that say the same. If you ask us to connect a service that does train on what it receives, we will tell you in writing first and proceed only if you confirm.
• Usage costs are yours, passed through at cost. Model usage is billed by consumption and varies with how much the system is used. Where it runs on our account we invoice it at what we were charged, with the underlying statement available on request.
• What the system produces is yours. So is the decision to publish it. Text, images, replies and classifications the system generates are yours to use; checking them before they reach a customer, a regulator or the public is yours to do.

Nothing we build may be presented to another person as medical, legal or financial advice unless a qualified professional of yours has approved it for that use. Where an AI feature answers your customers directly, it must identify itself as software, and we will build it to do so.

10. Apps, ad accounts and other people's platforms

• Accounts are opened in your name. App store developer accounts, advertising accounts, business messaging accounts, analytics and Search Console are registered to you and stay with you when we part. We work inside them under access you grant and can withdraw at any time.
• Platform review is not ours to decide. App stores, advertising platforms and messaging providers approve, reject, suspend and remove at their own discretion, and change their rules without notice. We build to the published rules and fix what a reviewer objects to as part of the project. A rejection, suspension or removal is not by itself a defect in our work.
• WhatsApp work is on the official Meta platform. We use the official WhatsApp Business Platform and will not use unofficial gateways, which get numbers banned. Opt-in and template rules are set by Meta and bind you as the account holder.
• Their rules bind you too. Advertising policies, store policies and messaging consent rules apply to you as the account holder. Where something you have asked for would breach them we will say so and will not implement it.
• Third-party costs pass through at cost. Advertising budgets, domains, store fees, gateway charges, model usage and any subscription taken in your name are yours to pay, at the price the supplier charges. We do not mark them up and we take no commission on them. A managed-system licence and the hosting that can come with it are our own services, priced as such rather than passed through.

11. Personal data in the systems we build

Where something we build for you holds information about your customers, staff, patients or students, that information is yours. Under the Digital Personal Data Protection Act, 2023 you are the Data Fiduciary for it: you decide why it is collected and what is done with it. We act as a Data Processor on your instructions.

• We process that data only to build, run and support what you engaged us for, and only on your documented instructions.
• We apply reasonable security safeguards, keep access to the people who need it for your work, and bind them to confidentiality.
• If we become aware of a breach affecting your data we will tell you without undue delay and give you what you need for your own reporting. Notifying the Data Protection Board and the people affected is yours to do, because that duty sits with the Data Fiduciary.
• Where a service provider is needed to host or run what we built, we stay responsible for what they do with your data, and we will name them to you on request.
• When an engagement ends we return or delete the personal data we hold for you, as you instruct, keeping only what the law requires us to keep and for no longer than it requires.
• We will help you answer people exercising their rights under the Act — access, correction, erasure — and will charge only where it takes substantial work.

Personal data we collect for our own purposes — enquiries, newsletter sign-ups, chat transcripts on this website — is covered by our Privacy Policy, where we are the Data Fiduciary rather than the Processor.

12. Compliance work is not legal advice

We build and configure the things a data protection obligation needs in practice: consent notices, records of what is held and why, retention and deletion, grievance routing, and readiness checks. That is technical implementation and our reading of published guidance.

We are not advocates and we do not practise law. Nothing we provide is a legal opinion, it creates no lawyer-client relationship, and it attracts no privilege. Whether your organisation complies is a legal question. For anything consequential — a Significant Data Fiduciary determination, a notice from a regulator, a transfer outside India, a dispute — take advice from a qualified advocate. Our checklists and readiness tools are a starting point for that conversation, not a substitute for it.

13. Work we will not take on

We will decline, and may stop work on, anything that in our reasonable judgement is unlawful, deceptive or built to cause harm. That includes:

• impersonating a person, a business or a public authority;
• collecting personal data without a lawful basis or a real notice, gathering data about identifiable people for resale, or building anything designed to get around someone's consent;
• bulk messaging people who have not opted in, or messaging that hides who it is from;
• manufacturing reviews, ratings, engagement or search results through fake accounts, paid reviews or misrepresentation;
• content that is obscene, that sexualises a child, or that incites violence or hatred against any group;
• infringing someone else's copyright, trade mark or design; and
• gambling, lending or investment products we are not satisfied hold the licences they need.

If we stop work for one of these reasons we will tell you why in writing. You are invoiced for work completed to that point, and neither of us owes the other anything further.

14. Liability

To the extent the law allows, we are not liable for indirect or consequential losses — lost profits, lost revenue, lost data or loss of goodwill — and our total liability for any claim connected to a project is limited to the fees you actually paid us for that project.

Nothing in these Terms limits liability that cannot lawfully be limited. That includes death or personal injury caused by negligence, fraud, and your rights as a consumer under the Consumer Protection Act, 2019. If you are a consumer, these Terms sit alongside those rights and do not replace them.

15. Confidentiality

Each of us will keep the other's non-public business information confidential, and use it only for the project. This continues after the work ends. It does not cover information that is already public, or that we are legally required to disclose.

16. Circumstances outside anyone's control

Neither of us is liable for delay caused by events genuinely beyond our control — natural disaster, war, epidemic, government action, sustained power or internet failure, or the failure of a major platform we depend on. We will tell you promptly and agree a revised timeline.

17. Ending an engagement

Either of us may end an engagement as set out in the Cancellation Policy. Either of us may end it immediately if the other commits a serious breach and does not put it right within 14 days of being asked in writing. Work completed up to termination remains payable.

18. Complaints

If something has gone wrong, tell us first — most things are fixed faster that way than through a formal process. Contact Mitali Singh, Grievance Officer at hello@solvey.in. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

19. Governing law and jurisdiction

These Terms are governed by the laws of India. The courts at Varanasi, Uttar Pradesh have exclusive jurisdiction over any dispute, except that a consumer may bring proceedings in the forum the Consumer Protection Act, 2019 allows them.

Before going to court, both of us agree to try to resolve the dispute by discussion in good faith for 30 days.

20. General

• Severability. If a clause is unenforceable, the rest stays in force.
• No waiver. Not enforcing a term once does not mean giving it up.
• Assignment. You may not transfer your agreement with us without our written consent.
• Whole agreement. These Terms, your written proposal and — where you licence a managed system — our software licence are the entire agreement between us on their subject matter.
• Notices. Written notice by email to the addresses on the proposal counts as valid notice.

21. Changes to these Terms

We may update these Terms. The "last updated" date above reflects the current version. Changes are not retrospective: the version in force when you engaged us governs that engagement.

Contact

Questions about these Terms? Email hello@solvey.in.

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